Refund policy

Return Policy for Lumberman Coffee

Effective Date: 6/28/2024

At Lumberman Coffee, we strive to provide our customers with the highest quality coffee and service. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The product was purchased directly from our website (www.lumbermancoffee.com) via Shopify.
  • The return request is made within 30 days of the purchase date.
  • The product is unused, unopened, and in the same condition that you received it.
  • The product is in its original packaging.

2. Non-Returnable Items

The following items are non-returnable:

  • Opened or used products.
  • Perishable goods, such as coffee beans or ground coffee, unless they arrived damaged or defective.
  • Gift cards.
  • Promotional items.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at support@lumbermancoffee.com with your order number, details of the product you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send your product back to us.
  3. Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original method of payment within 5-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at support@lumbermancoffee.com.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order at support@lumbermancoffee.com. Provide your order number and a detailed description of the issue, including photos if possible. We will work with you to resolve the issue promptly, which may include a replacement or refund.

7. Late or Missing Refunds

If you have not received your refund within the specified timeframe, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank, as there may be processing delays.

If you have completed these steps and still have not received your refund, please contact us at support@lumbermancoffee.com.

8. Contact Information

For any questions or concerns about our return policy, please contact us:

Lumberman Coffee
Email: info@526mediagroup.com
Phone: (714) 486-2735

Thank you for choosing Lumberman Coffee. We appreciate your business and are committed to providing you with the best possible experience.